Return and Refund Policy
Last updated: January 6th September, 2024.
Thank you for shopping at MAPLEPAD.
If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MAPLEPAD, Banaglore-560049 India.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to MAPLEPAD, accessible from https://maplepad.com
You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Time Lines for Shipping:
Domestic Shipping: Orders confirmed within India will be processed and dispatched within 1-3 business days, with delivery expected within 7-14 business days.
International Shipping: International orders, once confirmed, will be processed and dispatched within 2-5 business days, with delivery expected in 14-21 business days worldwide.
Your Order and Cancelation Rights:
You are entitled to cancel Your Order within 2 days without giving any reason for doing so once receiving goods.
The deadline for cancelling an Order is 2 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
· By email: support@maplepad.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.
Conditions for Returns:
In order for the Goods to be eligible for a return, please make sure that:
· The Goods were purchased in the last 7 days.
· The Goods are in the original conditions unused and undamaged.
· Please Keep the original packing intact in case you plan to return the item.
- Also send us video of the product you want to return along with your reason for doing so.
The following Goods cannot be returned:
· The supply of Goods made to Your specifications or clearly personalized as your instructions i.e made to order items.
· The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
· The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
· The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods:
You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the address from which it is shipped to you as mentioned on parcel send to you in first place from our side.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us:
If you have any questions about our Returns and Refunds Policy, please contact us:
· By email: support@maplepad.com1512